Wellness Center Administrator

Job Description

The Wellness Center Administrator is a brand ambassador, responsible for the coordination of Wellness events involving Fitness and/or Spa, assisting the fitness center, Spa and Café with facilitating daily functions, supervising the floor, employees, fitness and spa desk, and assisting both the Fitness & Spa Managers with projects and events. The position entails collaborating with all departments and the Managers to achieve the best member experience possible.

Job Availabilty

Full-Time

Job Responsibilities

  • Be able to properly open and close Wellness facility including, spa, fitness and café each day according to Standard Operating Procedures, by needs of the business
  • Have flexibility in schedule to accommodate business needs
  • Event Planning for entire Wellness Center
  • Collaborate with Managers to create the Wellness Calendar of Events each month by appointed due dates
  • Update event schedule to maintain accuracy and credibility and to keep the membership updated with changes
  • Work with members/clients to organize their events in the Wellness Center
  • Handle Administrative tasks for the Wellness Center
  • Accurately book, change and cancel appointments (via telephone and in person)
  • Provide detailed descriptions of fitness classes, packages, services, facility features and hours of operation
  • Utilize operating systems with accuracy and proficiency, maximizing potential revenues and control loss prevention
  • Encourage and coach team members on hospitality etiquette, standards of conduct, and correct operating procedures as set by Director
  • Recruit, hire, train and conduct onboarding for new Wellness Center employees
  • Handle member’s questions and concerns professionally and courteously
  • Maintain a clean, safe, fully stocked, and well-organized work area
  • Maintain employees’ schedules and assist manager with payroll and other computer tasks
  • Maintain a positive attitude and contribute toward a quality work environment
  • Regularly attend, participate in and support training and staff meetings for the Wellness Center
  • Assist in all areas of Wellness operation as requested by management
  • Communicate to management all occurrences involving staff or members in the Wellness Center that require attention.

Job Requirements

  • 2 years of experience in a customer-oriented atmosphere, preferably a hospitality field
  • Previous experience in a fitness center or spa a plus
  • Proficient in Microsoft Word, Excel, and Outlook.
  • Must be detail-oriented and have ability to multi-task.
  • Have a personal training background
  • Ability to be efficient and productive in a fast-paced environment.
  • Must have enthusiasm and possess excellent customer service skills.
  • Must possess basic math and money handling skills.
  • Enjoy working with people and possess a friendly and outgoing personality. Must be a team player.
  • Excellent communication, listening and computer skills.
  • Must know how to collaborate and work efficiently with others.

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